JISC and the Evaluation and Quality of Electronic Information Services

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The University of Wales, Aberystwyth, Department of Information and Library Studies and Information Automation Limited's Centre for Information Quality Management win JISC funding

The Department of Information and Library Studies (DILS) of The University of Wales, Aberystwyth, and Information Automation Limited's Centre for Information Quality Management (CIQM) are pleased to announce the award by JISC of funding under its call Monitoring and Evaluating User Behaviour in Information Seeking and Use of Information Technology and Information Services in UK HE (JISC Circular 1/99).

The Department of Information and Library Studies and the Centre for Information Quality Management are surveying end users of Electronic Information Services and Electronic Information Services provision within Higher Education Institutions (HEIs). The team from Aberystwyth suggested to JISC that there was an absolute logic in running two of the four work strands proposed in the original Circular together, and JISC have accepted this approach.

The JUSTEIS (JISC Usage Surveys: Trends in Electronic Information Services) project began in September 1999 and is using critical success factors and critical incident technique to assess user behaviour, and a Web survey of all HEIs backed up by interviews to determine Electronic Information Services provision. The survey of Electronic Information Service users will cover a range of disciplines and types of HE institution, and the sampling frame will be designed with the aim of monitoring trends in Electronic Information Services use. Electronic Information Services can be interpreted in different ways by different groups of people. One of the first tasks is to develop a taxonomy covering the whole spectrum of Electronic Information Services provision which will be used in both surveys.

The award is for 105,212 and the work will run over two academic years. The results from the first cycle should be available in Spring 2000. Other work proposed by the JISC Circular is being undertaken by a team at the University of Northumbria in Newcastle.

Contact can be made with the team via the JUSTEIS Web site and the response form on the site or through

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Some of the project proposals due in January 2000 from the JISC "Developing the DNER for Learning and Training" call (JISC Circular 5/99) can be expected to address issues of quality and evaluation or electronic resources. The call is structured as three complimentary programme areas

Placing the above in context, the circular notes that the DNER should:

.

It is to be hoped that this signifies a concentration on quality and on distinguishing high quality resources from others.



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